Something’s gone wrong

  • What to do when your website brings up a ‘Your connection is not private’ error

    If you haven’t moved to running your website over a secure connection with an SSL certificate yet now is well past time. Without this your visitors will get errors, search engines will rank your site lower and the security of your information might be at risk.

    A ‘your connection is not secure’ error can mean a number of things…

    1. You don’t have an SSL certificate

    For the reasons mentioned above, you need to get one ๐Ÿ™‚

    What to do

    Talk to your web host and get a certificate set up on your web hosting account.

    If you have a certificate and everything…

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  • How to help us troubleshoot a problem

    Sometimes things go wrong. To help us help you get things sorted out quickly we need as much information as possible.ย 

    For example…


    The website’s not working ๐Ÿ™ย 


    When I try to go to the about page it brings up an error message.

    1,000,000 points
    • I’m having trouble accessing this page:
    • I can view other pages on ok.
    • When I go that that url I get an error message saying ‘The requested URL was not found on this server.’
    • I’m using Google Chrome on my Apple laptop.
    • My IP address is 12.345.67.89.

    Some of the things that help us troubleshoot are

    [expand title=”What exactly is…

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